Please note that any requests for replacement or refund have to reach us within 3 days of delivery via phone: +65 6738-4541, or email: firstname.lastname@example.org
Please remember to state the order number, date and time of delivery, item and quantity to be replaced, reasons for rejection, and preferred date of delivery.
Please retain the original goods and return them via our delivery personnel so that we can follow up on the quality.
In the case of a refund, we will credit your account based on the purchase value of the returned goods. This credit can be used for future purchases and is valid for 30 days from the date of issue.
Customers are advised to check the goods received upon delivery. Any short or wrong delivery should be highlighted to our delivery personnel on the spot or to our customer service within 24 hours.</p> <p>The affected item will then be deleted from the invoice. Alternatively, we will credit you the difference on your next purchase.
While we try our best to provide accurate and up-to-date information about our products on printed material such as product list and our website, the invoice accompanying the delivery contains the most updated product prices.
If you are not satisfied with any changes in price, you may reject the particular product when it is delivered. We shall not be liable to make any compensation due to these price differences.
As a responsible business operator, we strive to protect the confidentiality, integrity and availability of all customer data against errors, sabotage, fraud and breach of privacy.
We also strive to maintain the integrity of our information systems in order to ensure excellent service to our customers at all times.
All our staff, customers and suppliers who are users of the Company's information systems are responsible and accountable for the security of the information within their areas of responsibility.
Any unauthorized use or modification to the Company's information systems is a serious offence. We will take disciplinary or legal action against anyone who uses or modifies the Company's information systems without authorization.